Although the license key is valid, we are getting the below error message“You have reached the maximum no. of DB entries. Plz contact BMC Sales team to purchase license”
After thorough
analysis at the BMC end, working the Network team helps in identifying
the issue.
AR Server have 2 NIC
Adapters with NIC 1, NIC2. While requesting for the AR license with BMC, we got the
physical address of NIC 1 (using ipconfig /all) and AR License is applied.
Recently, one of the Network adapters (NIC
1) got disabled, which is the reason for the above error.
Network Team enabled the NIC 1
adapter, which resolves the above issue.
But after enabling the NIC 1 Adapter,
restarting the BMC Server throws plug-in server error as below and is not able
to connect to plugin server.
“(9998) ARSYS.ARF.FTS : RPC: Miscellaneous
tli error - System error (Connection refused)”
Further investigating the issue, we have
identified that the plugin server is automatically pointing to the ip address
of the NIC2 Adapter(when the NIC 1 was disabled)
I requested the Network team to
disable the NIC 2 adapter temporarily (ie. Remapping the Ip address of the
plugin server automatically) and restarted the BMC Services.
Neither the plugin error nor the license error has appeared after that.
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