Wednesday, 12 November 2014

"File not found" or "Caught Exception" while loading Request Entry Console on Mid-tier

If you encounter any of the below issues listed, while opening the Request Entry Console or any other form in Mid-Tier

  • Request Entry Console is not appearing. Getting Error: 500 Internal Server. File not found.
  • On Page Load, getting caught exception $ARKeywords$ is null or not an object.
  • ‘Request on behalf of’ on Request Entry Console is throwing ‘caught exception’ error or searching all the records.

To resolve these issues, Do the following steps

1) Clear the browser cache (Browsing history / Temporary Internet Files)

2) Clear out temp files under TEMP directory. TEMP here usually refers to "Documents and

Settings\Users<windowsloginuser>\Local Settings\Temp".

3) Flush the Mid-tier Cache

4) Login again.

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