AR Web Service Time out

AR Web Service is timing out

BMC Remedy AR System Server 7.6.04

Encountering the following error: Message not in catalog; Message number = 9130; 

nested exception is: java.net.SocketTimeoutException: Read timed out (ARERR 9130).

The above error is generated when filter consumes the wsdl 


Solution I found for the above issue

Checked pluginsvr_config.xml file. It should be under the location

<BMC Software Installation DIR\<server_name>\pluginsvr

There is a configurable time out parameter.

<plugins>

<plugin>

<name>ARSYS.ARF.WEBSERVICE</name>

<pathelement type="location"><BMC Software Installation DIR/<server_name>/pluginsvr/websvcjava7604_build002.jar</pathelement>

<classname>com.bmc.arsys.ws.plugin.WSPlugin</classname>

<userDefined>

<policyConfigDir><BMC Software Installation DIR/<server_name>/pluginsvr</policyConfigDir>

<!-- This configuration allows you to set the time-out for

webservices plugin. The value of timeout depends on following rules:-

* the timeout value finally considered would be minimum of the

filter-api-timeout and timeout set here.

* timeout value for plugin would always be less than

filter-api-timeout value (as configured in ar.cfg).

* filter-api-timeout value can max be of 300 secs.

-->

<timeout>40</timeout>

</userDefined>

</plugin>

<plugin>

 By default it is 40 seconds. Increase this value to 300 seconds & restart Java Plugin Server.

Also make sure Filter-API-Timeout & Server-Default-Plugin-Timeout also set to 300 seconds. Maximum valid value is 600 seconds.