Notification for surveys has an
incorrect url in the message body
IN ITSM, when a survey is sent to the end
user the survey contains the url as http://<midtierserver>/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=RequesterAnswer&server=<arserver>
Verify whether the correct url is configured. if not modify it as follows.
Open the form SYS:Attachments in the user
tool and search for 'Description' = "URL for Survey". On this record modify the field with the
url. Change <midtierserver> to
your value and <arserver> to your value.
Save the record.
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